A "Pending" status can have various reasons why your order got stuck. If your order remains "Pending" for more than 20 minutes, please consider the following:
- Your invoice for the order may not have been paid. Check your invoices - if it is marked as "Unpaid" and you have paid, please open a billing ticket.
- If your invoice is marked as "Paid", it could take a few minutes for your service to be setup ready for use.
- If it's been a 20 minutes or more and the invoice is paid, then our nodes maybe full (we never oversell our servers) - we will add a new node and then your order will carry on as usual.
If you are ever unsure of what is going on with your order then you can always open a ticket to see what is going on.
