Am I able to get a refund?

Our refund policy applies to new servers purchased less than 24 hours ago. You can also receive a refund on PayPal over payments, in most circumstances.

It does not cover completed addons, service renewals, dedicated servers, or upgrades.

Additionally, if you have had a refund within the last 6 months, this would make you ineligible for a refund.

If you're not sure, it's recommended to open a billing ticket so we can check for you. Details about that can be found below.

How do I get a refund?

Do not make a PayPal Dispute / Chargeback, or a cancellation request, as this will greatly slow down the process of requesting a refund. Simply open a billing ticket and our team will be more than happy to check for you. This process may take a little longer to be replied to as it has to be dealt with by a member of our Management Team, however don't worry as we count the refund window from when you opened the ticket, and not when we see the ticket.