There are a few reasons why you may not have your server details, please check the following:
- Our emails have been put into your junk folder by your email provider, if this is the case, please add our email address to your contacts so that this doesn't happen again with future invoices or further messages we may send you.
- You have signed up with an incorrect email address. If this is the case, only our team can fix this for you. Please contact us.
- You have entered the incorrect address (This can flag up on our systems when you pay for your service) or your payment has been flagged by our Fraud provider. If this happens, we will contact you via the email you supplied upon signing up with some further questions. In some rare occasions we will refuse the payment altogether if we are not satisfied that it is not fraudulent.
- An unexpected error occurred when setting up your server, this could be that the location was full or the provisioning of the server had failed. In this case, you will receive an email informing you why and that we have been alerted. This issue is resolved by ourselves and you will not need to contact support.
If you have checked the above and they are all fine, please submit a ticket and we will happily provide you some more information.
